
Messaging6 min read
How the SmartEngage Inbox Works
Where customer conversations come from, how to read a thread, and how to reply with text, files or a template from the WhatsApp page in SmartEngage.
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4 articles tagged Product.

Where customer conversations come from, how to read a thread, and how to reply with text, files or a template from the WhatsApp page in SmartEngage.
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Where your templates live in SmartEngage, what each status means, how variables and categories work, and what happens between pressing submit and Meta's answer.
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A plain-English tour of SmartEngage: what it does, who it is for, and every step from creating your account to reading the replies to your first WhatsApp campaign.
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The restriction that pushed both markets onto second numbers and unofficial senders has been lifted. Here is what changed and what it means for your business.
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