Messaging6 min read
How the SmartEngage Inbox Works
Where customer conversations come from, how to read a thread, and how to reply with text, files or a template from the WhatsApp page in SmartEngage.
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Product
4 articles tagged Product.
Templates6 min readHow WhatsApp Message Templates Work
Where your templates live in SmartEngage, what each status means, how variables and categories work, and what happens between pressing submit and Meta's answer.
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Getting Started8 min readWhat SmartEngage Is and How It Works
A plain-English tour of SmartEngage: what it does, who it is for, and every step from creating your account to reading the replies to your first WhatsApp campaign.
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Product7 min readSouth Africa and Nigeria Can Now Do WhatsApp Marketing From Their Own Number
The restriction that pushed both markets onto second numbers and unofficial senders has been lifted. Here is what changed and what it means for your business.
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