Contacts6 min read
Duplicates, Invalid Numbers and Opt-outs Explained
Why some rows in a SmartEngage import are skipped or refused, how duplicates are detected, what makes a number invalid, and what opting out actually does.
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Compliance
4 articles tagged Compliance.
Messaging5 min readThe 24-Hour Reply Window Explained
Why WhatsApp only lets you reply freely for 24 hours after a customer's last message, how SmartEngage shows the window, and how to reopen a conversation with a template.
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WhatsApp Configuration5 min readUnderstanding Quality Rating and Messaging Limits
Meta scores every WhatsApp business number and caps how many people it can message in 24 hours. Here is what those two figures mean, where SmartEngage shows them and how they shape your campaigns.
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Deliverability9 min readHow to Send Bulk WhatsApp Messages Without Getting Your Number Banned
Bans almost always come down to a few avoidable mistakes. Here is what actually protects your number when you send at scale.
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